An approved BC/DR policy is in place . In case any branch is unable to function due to any calamity or disaster , its customers can continue their transactions through any other branch.
Call Center Toll Free No. ( 24 Hours )
| Call Center | 1800 22 1911/1800 202 1911 | Customer related Services |
| Tolled number | 02241903900 |
| Toll Free Number- | 1800 203 1911 | Exclusively for Pensioner |
PMJDY grievance redressal Email ID : [email protected] National Toll Free Number 1 : 1800 110 001 National Toll Free Number 2 : 1800 180 1111 MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs. ATM Help Desk FAX - 022 22630104
| Type of assistance | Contact Number | Mail ids for communication |
|---|---|---|
| Card Hotlisting / Card not working |
1800 22 1911 | [email protected] |
| Card not working for online registration / transaction. | STD Code - 022 49197320 | [email protected] [email protected] |
| For failed transaction in ATM/POS/Online & Account debited requiring reversal | STD Code - 022 49197313 /15 | [email protected] |
| Departmental telephonic contacts during Office hours only . Otherwise, you may please contact at general 24x7 toll free no. 1800 22 1911 |
||
| For Debit Card HOTLISING by sending SMS from registered mobile: | ||
| Now you can block your lost card by sending SMS to phone no.91+9967533228 as follows: 1. LOST : For blocking all cards linked to mobile 2. LOST <space> card no. :For blocking specific card no. 3. LOST<space>Account no. :For blocking card in specific account |
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| Click Here to download Template/ Form for lodging complaints related to ATM transaction. | ||
Internet Banking
| Email Address | Phone Number | ||
|---|---|---|---|
| For technical issues | [email protected] | 1800 22 1911 | |
| For Reversal/failed transactions | Bharat Bill Pay Transactions | [email protected] | |
| Other Merchant Transactions | [email protected] | ||
| IMPS Transactions | [email protected] | ||
Mobile Banking
| Email Address | Phone Number | ||
|---|---|---|---|
| For technical issues | [email protected] | 1800 22 1911 | |
| For Reversal/failed transactions | Bharat Bill Pay Transactions | [email protected] | |
| Other Merchant Transactions | [email protected] | ||
| IMPS Transactions | [email protected] | ||
UPI and BHIM app help
| Phone No. | Email address | |
|---|---|---|
| For technical issues | 1800 22 1911 | [email protected] |
| For Reversal/failed transactions | 022-61648613 | [email protected] |
NEFT Handling Team
| Name | Designation | Contact No. |
|---|---|---|
| Arun Sharma | Sr Manager, Incharge Neft Cell |
022-22637966, 022-22637967 |
| Sunit Srivastava | Asst. Manager | 022-22637966, 022-22637967 |
ZONE WISE LIST OF NODAL OFFICERS- PENSION
| ZONE | NODAL OFFICER | DESIGNATION | MOBILE NO | Phone No | E-MAIL ID |
| AHMEDABAD | KAMLESH GUPTA | SM | 7971786017 | 079-71786011 | operahmzo@ centralbank.co.in |
| BHOPAL | VIJAY BANKA | SM | 7554924755 | 0755-2576028 | operbhopzo@ centralbank.co.in |
| CHANDIGARH | GIRIRAJ P MEENA | CM | 9988883823 | 0172-2702996 | operchanzo@ centralbank.co.in |
| CHENNAI | VISHAL MITTAL | CM | 7988050660 | 044-28883110 | operchenzo@ centralbank.co.in |
| DELHI | ANSHU KUMAR | SM | 9973701825 | 011-42827852 | operdelhzo@ centralbank.co.in |
| KOLKATA |
A. K. SINGH |
CM | 6292191378 | 033-22301270 | operkolzo@ centralbank.co.in |
| LUCKNOW | VINOD JOSHI | CM | 7339402506 | 0522-2611304 | operluckzo@ centralbank.co.in |
| MMZO | KISHALAY KUME | SM | 9334297647 | 022-40345855 | opermmzo@ centralbank.co.in |
| PATNA | TARKESWAR KUMAR SINGH | SM | 7360065150 | 0612-2226607 | operpatnzo@ centralbank.co.in |
| PUNE | AKSHI DEKA | ASST MANAGER | 2026131611 | 020-2226607 | operpunzo@ centralbank.co.in |
| CENTRAL OFFICE NODAL OFFICERS | |||||
| CO | CHIEF MANAGER | CM | 022-22703216/17 | cmcppc@ centralbank.co.in |
|
| CO | ASST.General Manager | AGM | 022-22623450 | agmcppc@ centralbank,co.in |
|
Public Complaints
| The Complaint, if any with the Bank, may be taken up with the following officer : | |
| Name | Shri Phool Singh AGM OPR CO |
| Designation | Asst.General Manager (Customer Service and Complaints) |
| Address | Central Bank of India, Operations Department, Central Bank Building, 2nd floor M.G. Road, Hutatma Chowk, Fort, Mumbai 400 023 |
| Telephone | 022- 61648786 |
| Fax | |
| Facility of On -Line Complaint | Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively Customer may mail their complaint on email ID:[email protected] |
| customer service No. |
1- 022 61648708 CM
|
- Click here for other Complaints.
- Click here for Pension related Complaints
- To lodge Complaint with Banking Ombudsman:
1) Website:https://cms.rbi.org.in
2) Physical address of CRPC, Chandigarh as below:
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
3) RBI Contact Centre - 14448 (from any number) - Click here to download the list of contact details of Nodal Officers to Customer Service and Grievance Redressal at Regional Office.
- PMJDY grievance redressal Email ID :
