Policy for Settlement of Claims of Deceased Depositors and Return of Articles in Safe Deposit Lockers / Safe Custody 2021-22 Policy on Customer Grievances Redressal Mechanism-2021-22 Cheque Collection Policy 2021-22 Customer Right Policy 2021-22 Policy on Bank Deposit 2021-22 Policy for Senior Citizens Disabled Incapacitated Account Holder 2021-22 Compensation Policy 2021-22 Nodal Officer for Customer Service and Grievance redressal Policy on Collection of Dues & Repossession of Security - 2011 Policy on Grievance Redressal Mechanism for Pensioners - Updated as on 31.01.2012 KYC Requirement for opening of SB Account